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User Experience Design Consultant for WA Cares Fund – DSHS

Procurement #: 2223-801

Solicitation Type: RFP

RFP Title: User Experience Design Consultant for WA Cares Fund

Purpose: This competitive solicitation is issued to assist the Aging and Long-Term Support Administration (ALTSA), Home and Community Services Division (HCS) of the Washington State Department of Social and Health Services (DSHS) in seeking a qualified contractor for a User Experience (UX) Design Consultant for WA Cares Fund.

The ultimate effectiveness (and administrative efficiency) of WA Cares Fund will be dictated in part by an accessible, intuitive, and person-centered user experience. Design without understanding of users’ needs and context creates frustration and lost time for users and increased cost, troubleshooting and complexity for the administration of a program. Therefore, DSHS seeks to partner with a digital design agency with specialized user experience and interaction design capabilities and a deep understanding of individuals’ long-term care needs to design and develop the WA Cares digital platform.

Contact Name: Russell Wrigg
Contact Email: russell.wrigg@dshs.wa.gov
Contact Phone: 360-664-6047
Issue Date: February 10, 2022
Bidder Questions Due: February 17, 2022 5:00 PM Pacific Time
Answers Released: February 23, 2022
Proposal Due Date: March 10, 2022 2:00 PM Pacific Time

Solicitation and Amendments Will Be Posted on:

Applicable WEBS Commodity Codes: 952-43, 918-71, 920-66, 915-96

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